You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Our goal is to ship your items as quickly and economically as possible. Generally we will ship the same or next day. For US domestic shipping, you can choose 1st class USPS, Priority Mail and Express Mail. We charge flat rates for these options.
We ship international packages via USPS registered mail as it has shown to be the only safe way to mail jewelry internationally. It takes a bit longer because it is always under lock and key each step of the way.